Question 1

What analytics does ENA Survey provide?

Accepted Answer

Per-question score distributions and averages, NPS breakdown (promoters/passives/detractors), matrix overall and per-row fulfillment percentages, completion rates, response trends, and period comparisons. The dashboard unlocks progressively richer charts as response volume grows.

Question 2

How does matrix fulfillment analysis work?

Accepted Answer

For matrix rating questions, ENA Survey reports an overall fulfillment percentage plus per-row breakdowns and option distributions, using the row weights and 0–4 scoring of the agreement scale — ideal for SKS-style patient and employee surveys.

Question 3

Can I see results by category or building?

Accepted Answer

Yes. Results can be filtered and broken down by survey and category, and — where responses carry location context — by building, floor, and unit. You can also compare two periods or run spatial A/B comparisons.

Question 4

Does AI help interpret results?

Accepted Answer

Yes. The AI Insights panel (Google Gemini) generates an executive summary for a survey on demand, highlighting themes, trends, detractor signals, and recommendations from both scaled and free-text answers, within your token quota.

Question 5

Can I export survey results?

Accepted Answer

Yes. Export survey results to Excel. Advanced export on Professional and Enterprise produces multi-sheet workbooks with matrix fulfillment breakdowns and per-question columns, ready for analysis in your own tools.

From responses to decisions.

Analytics FAQ

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