Question 1

Which question types are available?

Accepted Answer

Eight: Likert scale, single choice, multiple choice, short text, long text, matrix rating, section header, and consent. Each can be marked required, and Likert scales support emoji, star, number, or slider displays.

Question 2

What is a matrix question?

Accepted Answer

A matrix rating question presents several rows (statements) against a shared rating scale — by default a 5-point agreement scale. Rows can be grouped and weighted, and analytics report overall and per-row fulfillment percentages. Matrices render as a table, stacked, or auto layout.

Question 3

Does ENA Survey support NPS?

Accepted Answer

Yes. Survey scoring supports NPS alongside average and weighted-average modes. When a survey uses NPS, results show the promoter/passive/detractor breakdown and the overall NPS score.

Question 4

Can respondents attach media to answers?

Accepted Answer

On Professional and Enterprise plans, respondents can attach photos, a voice recording, and a video to supported questions. AI transcription turns audio and video into readable text in the admin panel.

Question 5

How do I collect consent?

Accepted Answer

Add a consent question to capture explicit KVKK/GDPR agreement before contact details are collected. Consent is recorded with the response, and contact capture remains optional.

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Question Types FAQ

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