Question 1

How does ENA Survey compare to Google Forms or Typeform?

Accepted Answer

Google Forms and Typeform are excellent general-purpose survey tools. ENA Survey is purpose-built for enterprise research: sectioned surveys with Likert and matrix questions, QR + public-link distribution, healthcare-ready templates, AI summaries, 72-language response translation, and enterprise security (RLS, HMAC audit, OIDC). They solve different problems.

Question 2

Can ENA Survey replace paper survey forms?

Accepted Answer

Yes. A QR code or a public link replaces paper forms entirely. Respondents scan or click, answer in their own language on any device, and you collect structured, searchable, analyzable data — unlike paper forms that require manual data entry.

Question 3

Can ENA Survey handle large research programs?

Accepted Answer

Yes. Organize surveys into admin categories, reuse system templates, publish to QR codes and public links, and analyze responses with per-question distributions, matrix fulfillment, NPS, and AI summaries. Multi-tenant isolation and role-based access scale from a single survey to a nationwide program.

Question 4

Does ENA Survey integrate with my existing tools?

Accepted Answer

Yes. Outbound HMAC-signed webhooks deliver survey response and ticket events, with presets for Slack, Microsoft Teams, Discord, and generic JSON. Automation platforms like n8n, Make, and Zapier can connect via webhook. Bring-your-own SMS (Twilio, Infobip, NetGSM, Bird) is also supported.

Question 5

How does ENA Survey compare to enterprise CX platforms?

Accepted Answer

Enterprise CX platforms like Qualtrics or Medallia carry six-figure annual contracts. ENA Survey delivers the essentials — sectioned surveys, matrix and Likert questions, QR + link distribution, AI summaries, and 72-language support — in one multi-tenant platform with transparent per-month pricing.

Feature	ENA Survey	Generic Form Tool	Paper Forms
Sectioned, multi-step surveys	✓	✗	✗
Likert & matrix questions	✓	✗	✗
QR + public-link distribution	✓	✗	✗
Visitor session tracking	✓	✗	✗
AI-powered summaries	✓	~	✗
AI message translation (72 languages)	✓	✗	✗
Audio / video answers	✓	~	✗
Matrix fulfillment analytics	✓	✗	✗
HMAC audit chain	✓	✗	✗
PostgreSQL RLS isolation	✓	✗	✗
OIDC / SSO authentication	✓	~	✗
Outbound webhooks (Slack/Teams/Discord)	✓	~	✗
Bring-your-own SMS gateway	✓	✗	✗
Admin categories & templates	✓	✗	✗

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Why enterprise surveys beat generic form tools.

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