Reach respondents. Alert your team.
Configure email and SMS reminders and response alerts, and stream response events to n8n, Make, Zapier, Slack, and Teams via HMAC-signed webhooks.
Automation Capabilities
Four automation layers.
Outbound webhooks
Subscribe any external system to survey events: response completed, survey ticket created, ticket assigned, and ticket status changed. HMAC-SHA256 signed payloads with automatic retry up to 5 attempts.
Notification rules
Configure email and SMS triggers: notify on new responses, on completion, or on specific answers. Separate recipient rules per survey for admin alerts and respondent updates.
Response-triggered tickets
Long-text answers can open a ticket that is assigned and tracked, streaming ticket.assigned and ticket.status_changed events to your systems for follow-up in tools like Jira or your CRM.
Bring-your-own SMS
Route SMS through your own provider (Twilio, Infobip, NetGSM, Bird, or custom webhook). If your provider returns an error, ENA Survey fails over to platform defaults automatically.
Survey webhook event types.
Connect ENA Survey to the tools you already run.
Stream every response and ticket event to your systems with signed webhooks, and route SMS through your own gateway — with automatic failover to platform defaults.
Outbound Webhooks
Subscribe external systems to response, survey, and ticket events. HMAC-SHA256 signed payloads, queued delivery with automatic retries, and per-organization endpoints.
Bring-Your-Own SMS Gateway
Use your own provider — NetGSM, Bird, Twilio, Infobip or a custom webhook. Credentials are encrypted, and SMS sent through your own gateway never counts against your platform quota.
Automatic Failover
If your provider returns a technical error, delivery automatically falls back to the platform defaults — NetGSM for Türkiye, Bird worldwide — so critical messages still go out.
Delivery Logs & Quota Control
Every message is logged with its provider and failover status on the Notifications page. Only operational SMS counts against quota; security codes and transactional messages do not.
Automation FAQ
See ENA Survey in your organization.
Contact us — we’ll walk through survey design, distribution, analytics, and your enterprise configuration together.